Careers
We are growing and need more customer service personnel and technicians! We even have a trainee program for individuals that want to earn while they learn!
Our boss believes in taking care of the team. So, we have a great employee benefits package to complement competitive pay with bonuses; paid time off; paid holidays; tool replacement program; paid training; health, life, dental, and vision insurance; HSA and IRA savings programs with an employer-matching option. Plus, employer-supplied mobile devices and take-home trucks for service technicians.
We are always looking for good people!
- People who want to work with a team of dedicated professionals.
- People who take pride in their work.
- People who take care of customers’ homes as if they were their own.
We would love to hear from you if you are interested in joining our team!
Please take advantage of one of the 2 ways to apply below:
With a quick contact form and resume - OR - by filling out our online application.
Available Positions
Great Pay! Great Benefits! Great Team!
Why?
We are part of a growing, locally owned and operated company here in Metro Knoxville and Roane County. Our boss grew up in the industry and works alongside us daily, provides for us and our families with good pay and great benefits, while trying very hard to set us all up for personal and professional success.
Our team motto is: “Do the right thing for the customer”. We need more help to take care of our growing list of clients and would prefer to work with others that care about what they do and how they do it.
We have an opening for a Service Dispatcher. Some experience is needed, because we want you to get trained on our processes, and have you supporting our service staff ASAP.
You Provide:
- Advanced customer service skills
- Excel as a team player/leader with excellent interpersonal and communication skills
- Fantastic organizational and logistics aptitude
- Desire to do quality work and provide great customer service
- Proven capability to multitask and prioritize
- Proficient understanding of Office and CRM software
- Ability to work on a multi-person team
- Good geographical knowledge of our metro area
- Awesome attitude and work ethic to get the job done right with efficiency and care
- Working knowledge of HVAC industry desired
- 3–5 years’ experience in a similar dispatching role, preferably within the trades industry
The Job:
- Maintain the dispatch board and technicians’ schedules while using logistics planning for proximity of location, complexity of job, and availability of technicians
- Coordinate and schedule, as received, all service requests, calls, emails and messages, and convert them to appointments for the service team
- Dispatch Service Technicians in the AM, and one call at a time throughout the day
- Manage technicians’ weekly and ‘on-call’ (after hours) schedules
- Outreach to Service Technicians during the day to maintain efficient productivity, flexibility in schedules, and debrief upon completion of jobs
- Verify service time cards for accuracy
- Work with Customer Service Coordinators to maintain efficient volume/direction of maintenance service appointments, forecasting workload for 2-3 days forward
- Contact customers to update status regarding parts and service, and to verify experience satisfaction • Coordinate with warehouse staff for staging parts/materials/consumables ahead of maintenance calls • Take overflow incoming customer calls scheduling service requests, and reroute all other calls
- Maintain thorough customer CRM entry notes, documentation, and job invoicing as part of the team • Communicate well with Service Manager and assist in resolving accounting and other issues
- Participate in company-sponsored training classes as assigned
- Back up and assist other office staff as needed or assigned
- Maintain professional, courteous and professional demeanor at all times
We Provide:
- Technology to help you get the job done better and faster • Knowledgeable support staff
- Great pay, plus performance bonuses
- Paid time off and holidays
- Health, dental, vision, and life insurance
- Employer-matching simple IRA or HSA
- Continuing education and training
- Potential for upward mobility and leadership role • Caring, team-oriented organization
This position is located in our Roane County office at Central City Heating & Air Conditioning
You are invited to consider, and then talk to us about becoming part of our team. Please fill out the form below or call 865-213-3234
You’re an experienced HVAC Installation Tech. We know you have choices. We’d like you to choose us as co-workers and teammates.
Why?
We are part of a growing, locally owned and operated company here in Metro Knoxville. Our boss grew up in the industry and works alongside us daily, provides for us and our families with good pay and great benefits, while trying very hard to set us all up for personal and professional success.
Our team motto is: “Do the right thing for the customer”. We need more help to take care of our growing list of clients and would prefer to work with others that care about what they do and how they do it.
We have an opening for an HVAC installation technician. Experience is needed because we want you to get trained on our processes, and get out into the field ASAP.
Exactly what you want, right?
The Job:
- Understand layout, design, and fabrication of HVAC systems
- Ably remove old equipment
- Installation of residential and light commercial HVAC equipment and ductwork
- Some sheet metal fabrication for coil pans, access panels, etc.
- Set and level base, air handler or furnace, and condensing unit
- Cut and clean fittings, thread pipes, reconnect gas piping, install drain lines, etc.
- Assemble, braze, and test line sets
- Perform low voltage wiring for furnace, A/C, thermostats, etc.
- Start up and troubleshoot furnaces, air handlers, heat pumps, and condensing units
- Complete all necessary paperwork, job packets, change orders, time cards
- Communicate well with home and property owners, supervisors, builders, and other trades
- Maintain professional appearance and attitude at all times
You Provide:
- Desire to do quality work and provide great customer service
- Capability to perform the physical work of installing HVAC systems
- Ability to work in basements, attics, and crawlspaces while lifting, bending, crawling, using ladders, hand tools, and power tools
- Proficient understanding of refrigerant, gas and electric furnaces, heat pumps
- Working knowledge of soldering and refrigeration procedures
- Inclination to invest in tools used in service and installation
- Enthusiasm to participate in service training seminars and classes
- Industry certifications are desired, or ability/willingness to attain
- Clean driving record, and ability to pass a background check and drug test
- Willingness to accept responsibility and leadership roles
- Aptitude for excellent customer service and communication
- Awesome attitude and work ethic
We Provide:
- Technology to help you get the job done better and faster
- Knowledgeable support staff
- Great pay, plus performance bonuses and spiffs
- Paid vacations and holidays
- Health, dental, vision, and life insurance
- Employer-matching simple IRA or HSA
- Tool replacement allowance
- Company truck or van to jobsite
- Continuing education and training
- Potential for upward mobility and leadership role
- Caring, team-oriented organization
You are invited to consider, and then talk to us about becoming part of our team. Please fill out the form below or call 865-213-3234
You’re an experienced HVAC service tech. We know you have choices. We’d like you to choose us as co-workers and teammates.
Why?
We are part of a growing, locally owned and operated company here in Metro Knoxville. Our boss grew up in the industry and works alongside us daily, provides for us and our families with good pay and great benefits, while trying very hard to set us all up for personal and professional success.
Our team motto is: “Do the right thing for the customer”. We need more help to take care of our growing list of clients, and would prefer to work with others that care about what they do and how they do it.
We have an opening for an HVAC service technician. Experience is needed because we want you to get trained on our processes, and get out into the field on your own ASAP.
Exactly what you want, right?
The Job:
- Perform routine preventative maintenance on residential and select light commercial equipment with minimum assistance and supervision
- Understand and communicate the benefits of preventative maintenance
- Troubleshoot and diagnose system problems, then make repair recommendations
- Communicate repair/replace options to customer for approval, and then perform approved repairs
- Utilizing company-provided iPad and software to communicate, document, and notate job details
- Complete warranty paperwork and service-related forms
- Work staggered schedule, or on-call status for emergency service with backup support, as required
- Maintain professional appearance and attitude at all times
You Provide:
- Desire to do quality work and provide great customer service
- Capability to perform the physical work of servicing and maintaining HVAC systems
- Ability to work in basements, attics, and crawlspaces while lifting, bending, crawling, using ladders, hand tools and power tools
- Working knowledge of soldering and refrigeration procedures
- Inclination to invest in tools used in service and installation
- Enthusiasm to participate in service training seminars and classes
- Industry certifications are desired, or ability/willingness to attain
- Clean driving record, and ability to pass a background check and drug test
- Willingness to accept responsibility and leadership roles
- Aptitude for excellent customer service and communication
- Awesome attitude and work ethic
We Provide:
- Technology to help you get the job done better and faster
- Knowledgeable support staff
- Great pay, plus performance bonuses and spiffs
- Paid vacations and holidays
- Health, dental, vision, and life insurance
- Employer-matching simple IRA or HSA
- Tool replacement allowance
- Company truck or van
- Continuing education and training
- Potential for upward mobility and leadership role
- Caring, team-oriented organization
You are invited to consider, and then talk to us about becoming part of our team. Please fill out the form below or call 865-213-3234
We’ve got a great team and, because we are expanding, need to add to it!
We are part of a growing, locally owned and operated company here in Metro Knoxville and Roane County. Our boss grew up in the industry and works alongside us daily, provides for us and our families with good pay and great benefits, while trying very hard to set us all up for personal and professional success.
Our team motto is: “Do the right thing for the customer”. We need more help to take care of our growing list of clients, and would prefer to work with others that care about what they do and how they do it.
We have an opening for a Customer Service Coordinator. Some experience is needed, because we want you to get trained on our processes, and have you supporting our service
staff ASAP.
The Job:
- Take incoming customer calls, emails and messages and convert them to appointments for the service team; schedule as calls are received
- Outreach to schedule residential maintenance agreement customers and maintain the maintenance agreements, including billing, scheduling, database information and renewals
- Contact customers to update status regarding parts and service for scheduling as requested by dispatcher
- Using provided guidelines, collect customer information to make the service process more accurate and efficient
- Assist with documentation, reporting, CRM entry, and processing to assist the staff and ease the customers’ experience
- Communicate well with home and property owners and convey any information to appropriate staff, while facilitating resolution to all requests, billing, job processes, and questions
- Participate in weekly admin meetings
- Back up and assist other office staff as needed or assigned
- Maintain professional attitude at all times
You Provide:
- Excellent phone and communication skills
- Aptitude for excellent customer service and communication
- Proven capability to multitask and prioritize
- Ability to work on a multi-person team
- Proficient understanding of Office and CRM software
- Working knowledge of HVAC industry
- Desire to do quality work and provide great customer service
- Awesome attitude and work ethic
- Fantastic organizational aptitude
- Two years’ experience in a similar customer service, preferably within the trades industry
We Provide:
- Technology to help you get the job done better and faster
- Knowledgeable support staff
- Great pay, plus performance bonuses and spiffs
- Paid time off and holidays
- Health, dental, vision, and life insurance
- Employer-matching simple IRA or HSA
- Continuing education and training
- Potential for upward mobility and leadership role
- Caring, team-oriented organization
This position is located in our East Roane County office at Central City Heating & Air Conditioning
You are invited to consider, and then talk to us about becoming part of our team. Please fill out the form below or call 865-213-3234
Opening for a HVAC Installation Trainee. Some experience is a plus, or we will train the right candidate.
We are part of a growing, locally owned and operated company here in Metro Knoxville. Our boss grew up in the industry and works alongside us daily, provides for us and our families with good pay and great benefits, while trying very hard to set us all up for personal and professional success.
Our team motto is: “Do the right thing for the customer”. We need more help to take care of our growing list of clients, and would prefer to work with others that care about what they do and how they do it.
We have an opening for a HVAC Installation Trainee. Some experience in construction or related trades is a plus. We want you to get trained on our processes, and have you supporting our installation staff ASAP.
You Provide:
- Ability to learn and perform the physical work of installing ductwork and HVAC systems. Work is located in basements, attics, crawlspaces and requires lifting, bending, crawling, use of ladders, hand tools and power tools
- Ability to follow instructions as given, written and verbal, from supervisor and carry out in timely manner
- Being safety minded
- Willingness to invest time in classes, virtual lessons, and in-house, on-the-job training
- Desire to do quality work and provide great customer service
- Possess good communication skills
- Clean driving record
- Ability to pass background check and drug test
- Awesome attitude and work ethic
We Provide:
- Top pay plus performance bonuses
- Paid vacations & holidays
- Health, dental, vision, and life Insurance
- Employer-matching simple IRA or HSA
- Tool allowance
- Transportation from our facility to work site
- Continuing education and training
- Potential for upward mobility in responsibility and pay
- Caring, team-oriented organization
This position is located in our East Roane County office at Central City Heating & Air Conditioning
You are invited to consider, and then talk to us about becoming part of our team. Please fill out the form below or call 865-213-3234
Please submit your resume below:
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